• What if I have other questions?

    If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

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  • Can my order be delivered internationally ?

    Unfortunately, we do not offer international delivery at the moment.

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  • Do you offer wholesale ?

    Yes, we offer wholesale purchasing. Please get in touch with our wholesale team by writing to wael.ramzy@landmarkgroup.com

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  • Do you offer home delivery? Are there any charges ?

    Yes, we do offer limited home delivery services at no additional cost. Please speak to a store manager for more information.

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  • How can I stay informed about upcoming events and new arrivals ?

    Easy, submit your email address in the email subscription box provided below and we will send you updates about events and new arrivals.

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  • What are your store timings ?

    We are open from 10 AM to 10 PM.

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  • Is there a minimum spend amount or a joining fee to become a Shukran member?

    No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online, and you’re ready to enjoy the programme.

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  • How do I sign up for the Shukran Loyalty Programme?

    There are four different ways by which you can enrol in the programme:

     

    1. Fill up an application form available across all participating outlets.
    2. Visit shukranrewards.com and create a new account.
    3. Sign up via LifestyleShops.com.
    4. Download the Shukran app and enrol.
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  • I shop at Lifestyle often. Do you have a loyalty programme?

    Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Lifestyle or at any other participating outlet and redeem them for great rewards.

    If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

     

    1. Free membership for life.
    2. Shukrans and rewards across a wide range of participating outlets.
    3. The chance to earn Shukrans even during sales and promotions.
    4. Exclusive offers, including special invitations to in-store activities and sale previews.
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  • How can I exchange or get a refund on a purchased product?

    All products purchased from the store can be exchanged within 14 days from the date of purchase, provided the original invoice is produced and the products are in their original packaging (if applicable) and in perfect condition. This policy does not apply to toiletries, cosmetics, jewellery and perfumes.

    If you want a refund for the products you've purchased, a credit note will be issued to you. We're sorry, we do not provide a cash refund under any circumstances.

    Our refund and exchange policies are prominently displayed in all our stores. Please check in-store for more details.

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  • Can I top up a Gift Voucher?

    Not at the moment. You can, however, buy a new one instead.

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  • Can I buy a Lifestyle Gift Voucher as a gift for someone else?

    Yes, a Lifestyle Gift Voucher makes a great present.

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  • How do I redeem my Gift Voucher?

    You can use your Lifestyle Gift Voucher to pay fully or partly for any Lifestyle product at any Lifestyle store. Redeeming the voucher is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the voucher, you can pay the balance using another payment method such as Debit or Credit card, or cash. Lifestyle Gift Vouchers can be used for one transaction only, so any remaining balance cannot be used at another time.

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  • Where can I buy a Lifestyle Gift Voucher?

    You can buy Lifestyle Gift Vouchers from any standalone Lifestyle store near you.

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  • If I don’t use the full value of the Lifestyle Gift Voucher in one visit, do I get credit for the remainder?

    No, our Gift Vouchers are for one-time use only. If you do not use the total value of the Gift Voucher in a single transaction, the remaining value becomes void and can’t be used in a subsequent transaction.

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  • Can I combine my Lifestyle Gift Voucher with other offers or specials?

    No, Lifestyle Gift Vouchers can only be redeemed on non-sale and non-promotional items.

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  • Do you have Gift Vouchers?

    Yes, Lifestyle Gift Vouchers make great presents and they are available at all Lifestyle standalone stores.

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